My wife and I have always been impressed with Marshalls quality and excellent selection and as a result have been customers for years. We have never experienced mediocre service until this last visit. We arrived at the store at approximately 9:27pm on 07/21/2017. My wife quickly selected a few dresses to try on for an event we were due to attend. She had been waiting at the dressing rooms for 10 minutes for an employee to appear. After no one showed up she went to find a sales associate. after finally tracking down an associate she was told the dressing rooms have just been closed at 9:40. My wife located a supervisor who ultimately told her she was not going to be able to try on that many dresses and that she was going to have to pick less. After making our selections we heeded to the register to purchase our items. The Middle aged caucasian woman who had a name badge that read peggy was the clerk who rang us out. Peggy had an annoyed none-approachable demeanor and was rushing us through the sales process as if the building was on fire. After the speedy transaction was finished peggy made an announcement using the intercom that the store is closing and final putchases needed to be made within five minutes. Realizing we needed on more item that was positoned three feet away from us we walked over to it only to be yelled at by the cashire peggy. "Excuse me, the store is closed" she yelled from across the counter in an rude condescending tone as if to say we were not allowed to make our purchase. After peggys outburst my wife told her that she needed to stop. Peggy became argumentative saying I don't need to stop were closed; she proceeded to talk under her breath and walked away. When we were ready to buy peggy noticed we were there and continued to talk to other associates and the supervisor. We had to tell the supervisor we were ready to buy because peggy preoccupied herself with other tasks and ignored our being there. She came over with an attitude to ring out our last purchase and asked us if we needed to purchase anything else in a sarcastic tone. My wife and I didn't say anything and she completed the transaction. I asked peggy if she could get a manager. After I explained to the manager what happen, peggy interrupted and said "and look what time it is" as if to indicate we were wasting everyones time because of the last purchase we made. I told peggy her bad attitude is the reason we're still here. I then explained to her manager that me and my wife have 12 years experience in customer service and there have been times we stayed well beyond our scheduled shift to assist a guest and that peggy was being childish and completly unreasonable. Peggys manager cut me off to say that as someone who works in customer service I should be able to relate. There was nothing done by the manager to resolve the issue or even understand the ignorance and mediocre service we were subjected to, she simply wanted us to be on our way so they can go home on time.
Poorly trained employees with lackadaisical attitudes and mediocre service.
This location is nice. While some departmentshave a great selection to choose from, other departments leave you lacking. Their Women's full figured department (Plus size) had very little to choose from.
Marshalls has been the Type of Store for me where it's either Hit or Miss. I've found excellent pairs of shoes and then there's been times I found nothing, I found a nice pocketbook and there's other times there's nothing. As for their Skin Care Section, Makeup and Perfume, I would compare it to Burlington Coat Factory and say that Marshalls has a MUCH smaller Quantity in that specific Department and that Burlington would be the place to go if you're looking for Skincare and Makeup. Other than that I have no Complaints, but I will say it is not a Store that I frequent often at all unless I may be going to the Post Office, I may just walk in and browse around.
Had the worst customer service experience . Rude, sarcastic, disrespectful, unprofessional, and unapproachable staff. Poor management and customer service. Cashier, Peggy at her age should know how treat customers! The shift supervisor needs training on how to deal with conflict and understand why customers are priority.
I had to leave to look in Rainbow (which didn't have what I was looking for either) and ended up staying Walmart (didn't find what I was looking for there either).
Great shopping experience every time. Very nice and helpful staff.
Marshalls 07/21/2017
The lines for check out were very long (and it's not close to Holiday shopping yet). The staff has always been very courteous with me. I've always been treated very well. I just wish they had a better selection of clothing. In the past they used to have a great selection. Whomever is in charge of buying for the store needs to step up their game and stock great fashion for full figured women.
Marshalls is a US Department Store based in Stratford, Connecticut. Marshalls is located at 411 Barnum Ave, Stratford, CT 06614, USA.
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